Contact Our Malaysia Hosting Team
Whether you are choosing your first Kuala Lumpur VPS, planning a dedicated server in Cyberjaya or need help with an existing service, our engineers are ready to assist. The options below explain the quickest way to reach the right people.
Support ticket
The fastest way to reach an engineer for sales, technical or billing questions.
What to Include in Your Message
A detailed first message lets an engineer help you without a long back-and-forth. Depending on your question, please include:
- For sales enquiries: the service you are considering (VPS, dedicated server, RDP or domain), your preferred operating system, expected traffic or number of users, and whether you need Kuala Lumpur or Cyberjaya.
- For technical issues: the server's IP address or service name, what you were doing when the problem started, any error messages, and the steps you have already tried.
- For billing questions: the invoice number and your preferred payment method: cryptocurrency, Visa, Mastercard, PayPal or bank transfer.
- For domain questions: the domain name and extension, such as .com.my, and whether you are registering, transferring or changing DNS.
Never send passwords in plain text. If an engineer needs access, they will explain a secure way to provide it.
Where Our Servers Are
Our VPS and RDP services run in Kuala Lumpur, with RDP hosted in a Tier III facility. Dedicated servers are available in both Kuala Lumpur and Cyberjaya, in Tier III facilities connected through the Time and VQ upstream networks. This Klang Valley location keeps your services close to users in Malaysia, Singapore, Indonesia and Thailand. Services are provisioned and supported through the ServerSlot platform.